Support Centre

Welcome to DBT Support Centre!

We have a wide variety of ways to help you resolve any issue on our BRAND NEW SITE so you can resolve any issue as quick as possible. Try our FAQs (link in our footer), Download Guide or our Short video clips on Youtube.

Your Downloadable resources and Orders are found under your MY ACCOUNT in the top right hand corner of the main menu. Make sure you click on the MY ACCOUNT button to sign in and then click the button again to access your Orders or Downloads.

If you have checked out as a 'Guest' and would like your orders kept in your account to access anytime, please set up an account via the MY ACCOUNT button and email support@designedbyteachers.com.au with your order # and email so we can add your purchase to your account.

If you want a response ASAP then checkout our FAQs page where previous buyers have asked questions and we have responded and you can use this page to get helps in the shortest possible time.. https://designedbyteachers.com.au/support-centre/f...

DOWNLOAD ASSISTANCE:

We have a 3 step process for account holders you can view here.

Our Short Videos on Youtube:

How to Sign Up and Download Resources

If you have not set up an account and you have purchased an item, contact our support team and we can add your order to your new account - make sure you set up your online account (takes 2 minutes) and supply your order # and email so we can add it quickly!

How to Go Through Checkout:

Pop Over to our Channel on YOUTUBE and you will find lots of workshops to help you with our site.

View our Channel now.

Contact us via message service here.... CONTACT US on FACEBOOK

Email our Support Team via support@designedbyteachers.com.au

If you email us, make sure you supply your Order # and email address linked to your account or purchase to make sure we can resolve your issue as quick as possible.

Our Support Team is open Monday - Friday from 10am AEST - 5pm AEST

We randomly check into Facebook on Weekends & Closed Public Holidays.

If you have gone through Checkout as a guest and can't locate your email, we suggest you check your junk folder OR set up an account (which takes 2 minutes + you receive FREE rewards points) and we can then add your order to your account where you can access for the life of your account.

*Allow up 24 - 48 hours to respond to emails (depending on when you contact us).

If you have a question as a Seller you can click here for a full list of common FAQs here.