Support Centre

Welcome to our Support Centre!

Assistance With Downloading

Your Downloadable resources and Orders are found under your MY ACCOUNT in the top right hand corner of the main menu. Make sure you click on the MY ACCOUNT button to sign in and then click the button again to access your Orders or Downloads.

If you have checked out as a 'Guest' and would like your orders kept in your account to access anytime, please set up an account via the MY ACCOUNT button and email support@designedbyteachers.com.au with your order # and email so we can add your purchase to your account.

DOWNLOAD ASSISTANCE PAGE IS HERE

Our Short Videos on Youtube:

How to Sign Up and Download Resources

If you have not set up an account and you have purchased an item, contact our support team and we can add your order to your new account - make sure you set up your online account (takes 2 minutes) and supply your order # and email so we can add it quickly!

How to Go Through Checkout:

Contact us via message service here.... CONTACT US on FACEBOOK

If you email us, make sure you supply your Order # and email address linked to your account or purchase to make sure we can resolve your issue as quick as possible.

Our Support Team is open Monday - Friday from 10am AEST - 5pm AEST

We randomly check into Facebook on Weekends & Closed Public Holidays.

If you have gone through Checkout as a guest and can't locate your email, we suggest you check your junk folder OR set up an account (which takes 2 minutes + you receive FREE rewards points) and we can then add your order to your account where you can access for the life of your account.

*Allow up 24 - 48 hours to respond to emails (depending on when you contact us).

If you have a question as a Seller you can click here for a full list of common FAQs here