FAQs for Buyers
How Do I Sign Up or Register?
Here is a Video Tutorial or you can follow the images below.
1. Click on MY ACCOUNT button (green top right hand side) and click on REGISTER.
2. Complete the details and an account is set up instantly for you. You can review all your Orders and access your Downloads via this account.
I have lost my password ?
You will need to remember your email and password to Sign In or Register. If you have forgotten your password, not a problem, go to SIGN IN and click on the 'forgot my password' and follow the instructions. You will need to know your email address for the account. You can also contact [email protected] for more assistance if this fails to work.
How Do I Pay for My Resources?
Once you have finished shopping, you can go to the checkout by click on the basket up the top right hand corner. Once you are in CHECKOUT, you have the option to sign in, register or check out as a guest. It takes 2 minutes to set up an account and all your contact details are kept on record and all Orders are kept for the life of your account. Complete steps 1- 4 including address and billing. You can checkout using your Credit Card through Paypal Pro in our checkout OR you can checkout using Paypal Express using credit card or paypal account.
How Long Does It Take To Get My Resource?
This depends on Paypal but normally within 5-15 minutes, the order is in your account and you can download from there immediately. If it has been longer than 30 minutes, please contact Support for assistance.
How do I become a seller with DBT ?
Click on the BECOME A SELLER link up the very top of the website or down the very bottom. Make sure you are registered as a buyer first!
Where do I find the products that I have purchased previously ?
After you log into your account, you can access your downloads via the ‘orders' section or in your 'downloads' section if you purchased a digital product. You are also sent an email to access your resources if it is a digital resource.
How long do I have to download the purchased digital resources ?
We have just set the site to have a lifetime access to all purchases from 2017 onwards. We highly suggest you download your purchase immediately and store in a long term location like on your desktop or storage device. You can contact [email protected] for help with your Orders or Downloads. Make sure you supply the Order number and email address for your account.
Can I get a refund ?
Designed by Teachers do not issue refunds as a practice, but we reserve our right to review each situation at our own discretion if contacted by a buyer directly. We will look at each case and determine the best course of action to take, if necessary. See user agreement for more information.
How do I leave feedback?
Once you are logged in, you can click on your ORDERS and then select the Order #. Click on the title of the resource and it will take you to the product page. Click on WRITE A REVIEW. Remember our policy is to contact the teacher to resolve any issues prior to leaving negative or unfair feedback.
How Do I Use My Rewards Points ?
We have a full page dedicated to show you step by step - CLICK HERE.